Dawson Modern Dentistry achieved a $290,000 collections increase in one year.
From February 2025 to February 2026, collections grew from their baseline to an increase of $290,000 annually. This was not because they added new patients or raised fees. It was because they fixed their revenue cycle.
The Starting Problem
Dawson Modern Dentistry had operational chaos. Claims were submitted late. Denials were not followed up on. Patient billing was inconsistent. Accounts receivable aged for months. Days sales outstanding (DSO) was 50+ days.
Money was sitting on the table, uncollected.
The Solution: Dedicated RCM Support
They hired two Reach remote team members dedicated to revenue cycle management.
Team Member 1: Insurance verification, benefit verification, pre-authorization, claims submission, claims follow-up.
Team Member 2: Payment posting, patient billing, soft collections, accounts receivable management, DSO tracking.
The Results
Collections increased $290,000 in one year. That is $24,166 monthly in additional collected revenue.
Cost of two Reach team members: $1,995 each = $3,990 per month.
Net monthly benefit: $24,166 minus $3,990 = $20,176 in additional profit monthly.
Annual profit increase: $242,000+.
What Changed
Insurance verification: Now done before treatment, not after claim denial. Claims are clean from submission.
Claims submission: Submitted within 24 hours of treatment completion, not weeks later. Faster payment.
Claims follow-up: Overdue claims are flagged and pursued. Nothing falls through cracks.
Payment posting: Payments are posted to patient accounts immediately. AR is accurate.
Patient billing: Patient responsibility is collected before or at appointment, not chased later.
Soft collections: Overdue balances are called and collected. AR ages less.
The Key Metric: DSO Improvement
Days sales outstanding measures how long it takes to collect payment.
Before: 50-60 days DSO (took 2 months to collect average payment)
After: 30-35 days DSO (takes 1 month to collect)
This 15-25 day improvement on an $800k monthly practice means $400,000-600,000 in improved cash flow.
Why This Works for Any Practice
The $290,000 increase was not unique to Dawson. It was the result of systematic RCM improvement. Any practice of similar size would see similar gains.
For a smaller practice ($300k monthly revenue), the improvement would be proportionally smaller but still significant ($50,000-100,000 annually).
For a larger practice ($1.5M monthly), the improvement could exceed $500,000 annually.
Performance Transparency
Reach’s Performance Tracker showed Dawson exactly what was being accomplished:
Claims submitted: Increased from 60% submitted within 30 days to 95%+.
Claims paid: Increased from 70% of claims paid on first submission to 90%+.
Patient collections: Increased from 50% collected in 30 days to 80%+.
Accounts receivable: Decreased from $500,000 to $300,000 (30% reduction).
DSO: Decreased from 55 days to 32 days (40% improvement).
FAQ
**Q: Can my practice achieve similar results?**
A: If you have RCM gaps, yes. The bigger the gap, the bigger the improvement.
**Q: What if my practice is smaller?**
A: Proportionally yes. A $300k practice might see $50-100k improvement. A $500k practice might see $100-200k.
**Q: How long does it take to see results?**
A: Month 1-2: Systems get established. Month 3+: Results appear. Full impact by month 6.
**Q: What if my RCM is already good?**
A: You would see smaller improvement. But most practices have RCM gaps.
**Q: Is $290,000 realistic for any practice?**
A: For a practice of Dawson’s size (2-3 dentists, 5-6 operatories, $800k+ monthly), yes.