7 strategies to boost patient retention in dental practices

Reach is a company that provides virtual assistant support to dental practices. This is one of the key points to increase your income, but there are also other strategies that you can apply to improve your dental patient retention.

And that is what this article is about. We present 7 strategies to boost patient retention. This will improve patient loyalty by offering a quality service that costs significantly less.

1. Outsource administrative workload

Although dental practices have a strong face-to-face component, some tasks can be carried out by other companies. Hire the services of external agents at a good price who can help you with communication, marketing, customer service, or routine administrative tasks.

2. Hire a dental virtual assistant 

This is where Reach can help. Many day-to-day tasks can be time-consuming, often not performed correctly and, as a result, cause you to lose customers (and money). This is where we offer virtual assistants. They keep track of the calls you receive, do health insurance checks, and take care of all your patients' administrative processes. We offer remote staff at affordable prices, fluent in English, and adaptable to your business needs.

3. Deliver exceptional customer service

This applies at all levels. From the dental service, or the attention offered by a receptionist or a virtual assistant. The client must feel welcome and well looked after. Staff members should be trained to greet patients warmly, handle inquiries, and address concerns with empathy. That sets the stage for building an environment where return visits are more likely. Again, this is a point on which our virtual assistants at Reach excel.

4. Implement loyalty programs or follow-ups

Yes, improving patient loyalty starts with follow-ups and rewards. Patients can be guaranteed continued loyalty when they are rewarded for being so. This can be done in several ways. One is to give discounts to patients who are coming back for appointments. In some cases, it is suggested that practices offer gifts to patients who refer new patients.

5. Maintain a strong online presence

Generations change and so do patients. Promoting your satisfied patients to go online and share their experiences can serve not only to draw in new people but also to calm any pre-existing patient anxieties about the quality of your practice.

6. Seek and act on patient feedback

Consistently gathering patient input through surveys or reviews furnishes us with rich information about what we need to improve. When we take the stated concerns of our patients and use them to make real, visible changes, we send the message that we value their opinions. And when we make this change-making and valuing of opinions part of our culture, we create a culture of continuous improvement.

7. Implement modern technology

Putting money into cutting-edge dental tech, like digital impressions or laser dentistry, can heighten the outcome of treatments and the ease with which patients endure them. Modern equipment and techniques demonstrate a commitment to high-quality care, encouraging patients to remain with your practice. ​

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Reach can give you a hand

There are many ways to boost patient retention in dental practices. From our side, we can help you with everything related to customer service and the management of administrative tasks through virtual assistants. Contact us to learn more about our specialists!

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