The cost savings alone make a compelling case. The revenue impact is what makes it a straightforward decision.
The Cost Case
A full-time Reach VA costs $1,995/month. An in-house hire costs approximately $3,840/month all-in: salary, taxes, and benefits combined. That’s $1,845/month difference, or nearly $23,000 per year.
The practice is not paying for less by choosing a VA. The VA handles the same front-office functions (calls, scheduling, recall, insurance verification) at a significantly lower cost and with better stability.
The Revenue Case
32% of inbound calls to dental practices go unanswered during business hours. 97% of those callers never call back. Every missed call is a patient who tried to reach the practice and moved on.
56% of dental patients are overdue for their cleaning. Those patients are a scheduled appointment waiting to happen. The practice already has the relationship. Someone just needs to make the call.
The average practice carries $2.4M in unscheduled treatment. Those are patients who said yes to a treatment plan and never got the follow-up call to schedule it. A VA following up on that list consistently converts some of that backlog into booked appointments.
Real-World Proof
One multi-location dental group in Texas added Reach VAs to handle phones and scheduling. Daily patient volume increased by more than 20%. The schedule stayed above 90% full. Administrative staffing costs dropped by more than $80,000 per year.
That’s the outcome, not a projection. More patients seen, higher schedule utilization, lower staffing cost.
The Stability Case
US front desk turnover runs about 29% annually. Every time a receptionist leaves, the practice absorbs recruiting cost, onboarding time, and a 2–3 month ramp-up before the new hire is fully productive. Reach VAs average a 4-year tenure. The replacement cycle simply doesn’t apply.
Is There a Contract?
Reach is month-to-month. No long-term commitment. The practice can scale up, scale down, or discontinue without penalty.
FAQ
Q: What if we don’t see results right away? A: The cost savings begin immediately, day one. The revenue impact from better call coverage and consistent recall follow-up builds over the first 30–60 days as the VA learns the practice’s schedule and patient base.
Q: Do VAs work for small practices? A: Yes. The math is the same regardless of practice size. If calls are being missed, patients are overdue, or admin is piling up, a VA addresses those problems whether the practice has one chair or twenty.
Q: Can I try a VA for one month before committing? A: Reach is month-to-month. Start, evaluate, and continue if it’s working. No long-term commitment required.
See how it works for your practice. Book a call with our team.