Héctor Roman
Hector is from Mexico and is based in Brazil. As a Revenue Cycle Management specialist at Reach, he contacts patients about outstanding balances and handles billing calls for dental practices, some involving debts years old. What sets him apart is how he handles those conversations: he strips away the codes and clinical language and talks to patients like a person. Calls that start with frustration tend to end with gratitude. For Hector, that shift is the whole point.